Archive for the ‘Human Resources’ Category

Fresh Start Program for Single Immigrant Parents from L2 Accent Reduction Centre

Thursday, November 1st, 2012

Jennifer and Jeff Madigan have put themselves at the forefront of addressing a unique need for the ever increasing internationally trained professional that makes up a large segment of Canada’s workforce. L2 Accent Reduction works with many corporations such as Best Buy, BC Transmission Corporation, BC Hydro, Fairmont Hotels, Revenue Canada, to name a few. Since opening, they have helped hundreds of people, and with their internet accent reduction training programs, in the lower mainland as well as abroad in India, The Philippines, The Czech Republic, and China.

Fresh Start Program for Single Immigrant Parents from L2 Accent Reduction Centre

For Jennifer, the daughter of an immigrant, L2 Accent Reduction Centre, provides training that was inspired from her father’s struggles. “My dad first came to this country in 1970 at the age of 28. He was university educated and spoke fluent English and yet when he spoke no one understood him. Ever since I was a little girl, I’ve always wanted to find a way to help individuals speak clearer and relate better at work.” Jennifer says.

Jennifer went on to study Linguistics and Speech Pathology and obtained her Master’s in Education to equip herself to help people like her father. Her work also brought her together with her husband Jeff, whose background in English fluency tests such as TOEFL and IELTS, have helped L2 Accent Reduction Centre provide English support in all areas of language training. Today, the L2 Accent Reduction Centre has courses in Speaking, Writing, Accent Reduction Training and Test Preparation. “During my career, I have seen so many educated people like my father, work survival jobs, because they are not understood and are not given a chance for advanced employment. While there are a lot of great companies that will support their diverse staff, there are many individuals who cannot get funding.”, explains Jennifer Madigan.

Jennifer has created the Fresh Start Program, a program that provides English support to single immigrant parents free of charge. The program was inspired by her sister, who was a single mom, and was the only single parent to ever graduate from SFU’s rigorous Co-op business program. In 2009, Jennifer’s sister established the Pay it Forward Bursary at SFU for single parents, and encouraged Jennifer to start a special program for single immigrant parents. Jennifer feels that it is one small way she can help people who have sacrificed so much to make a better life for their children just as her father had done. The L2 Accent Reduction Centre also works with a number of agencies such as Multicultural Helping House, SUCCESS, Arrive BC, Douglas College Skills Connect, CGA and provides workshops on Accent Reduction.

A Sense of Belonging – Bullying in the Workplace in BC

Tuesday, October 23rd, 2012

If you have ever been jobless, then you will appreciate how much your job can be a part of your sense of identity.  We can start to feel inferior and lose our confidence, but in fact you are no more less of a person today than you were when you had that job.  Sometimes it is just the sense of belonging that gives value to our job and this can make even a lousy job a hard one to leave.  So it’s not that being a garbage man is the worst job in the world; the worst job is one where you are made to feel that you don’t belong.

A Sense of Belonging   Bullying in the Workplace in BC

When I was 8 years old, there was a kid in my class who always bullied me.  Finally, I told my father about it and got some advice. My father has always been good at diplomacy.  He can tell someone to go to hell and they’ll happily walk halfway there before realizing what he meant.  So, he said that the next time I see that guy, I should call him a #*&!#+! So I did, and that kid beat me up for it.  He also stopped bullying me though.  I don’t know if it was because of that first expereince, but ever since I’ve always been prepared to turn a situation with a bully into a confrontation.  Of course, there are many reasons why it is hard for a worker to be confrontational. Here are some common reasons why people tolerate a bully in their workplace:

1)      The fear of losing your job.  While it can be healthy to leave a job that is draining your spirit, many life situations can be connected to employment, especially intergration into a new labour market.  It is important to talk to others about it.  Some of my best freindships have come out of difficult workplace situations.

2)      Confusion.  Many people just don’t understand why they are being bullied.  They might ask “Why did I let this happen to me?”  They will spend sleepless nights trying to find reasons behind the bully’s behavior.  A good shortcut is just to accept that their is nothing rational about it.  Knowing why is not an option; instead you can develop methods for how to react.

3)      I will be labeled a whiner.  Bullies often operate in a two-faced nature.  Oftentimes, those who could be your best ally in the workplace have never witnessed any of the behaviour that you have.  Document things that happen to you as much as you can.  One or two things can be minimized but complaints about bullying cannot look reasonable when there are many.  A lot of little holes will sink a big ship and there’s a difference between an SOS and a complaint when the behaviour is frequent, repetative, and detrimental to the overall workplace.

4)     Forgetting who you are.  Bullies have a way of distorting your feelings of embarssment and shame and with these feelings being artificially high, you will be more prone to feelings of inferiority and lowered self-esteem.  It is important to be aware of this.  We may cry during a movie because our senses get so caught up in a fiction, but eventually the movie ends and we shake our heads about how silly we were to have cried.  Don’t let the bully trick your senses.  Remember who you are and keep the bully’s reality in the world of fiction.

5)     Not knowing what to say.  We’ve all walked away from a conflict and realized afterward what we should have said.  We might even be wasting our energy going through mock conversations with the workplace bully so that we can passively bully back.  However the bully strives to place you in situations where you can not respond effectively.  Know that saying nothing is also a good tatic.  Responses that are charged with negative emotion usually give the bully more satisfaction.  Not escalating the situation with a negative response can give you an advantage and also show your level of professionalism.

Workplace bullying has recently been recognized by the government of British Columbia and now falls under Bill 14 which places bullying alongside sexual harassment and discrimination.  Management often tolerates a bullying manager if there is no impact on the bottom line, but by adding legal penalties to employers who bully, it is expected that this will start to change things.  Look for how the law will begin to define actions that are seen as bullying as cases start to be brought forward.

Accent Reduction for Bridging the Gap For Employees and Businesses

Tuesday, May 29th, 2012

What happens when a company decides to move its manufacturing to another country?  Let’s say for example, that a Canadian company is famous for its manufacturing of wickets, but is considering building a second plant in Columbia.  The team on the ground in Canada do an excellent job, but getting the Colombian team to replicate the manufacturing process will require a lot of extra attention because when the Canadian team explains processes to the Colombian team, some aspects will be compromised in translation.  The company needs to determine if the attraction of cheaper wages will be worth it since the plant may take some time before it works out the bugs and can produce wickets of the same quality as the Canadian plant.  The initial losses might be too much for the company to take in those first stages, and there is the risk that the quality will never equal that of the Canadian plant.  In fact, this same situation, and the risk of the loss of human life, is the reason that all flight manuals for commercial aircraft are only published in English.

The process is similar for a lot of Canadian and American companies that choose to hire skilled immigrants.  In many cases, the salary package offered is not attractive enough for a local to move to another city.  In some cases, there is a lack of candidates with the skills and training for the position.  The company decides instead to hire a skilled immigrant.  But unlike our wicket manufacturer, not every company is prepared for the additional costs that will make hiring an immigrant have a worthwhile return on investment.  Instead, many times, the company expects to have the same language and communication standards that a local would have, even though they were unable to find a local hire.

Accent Reduction for Bridging the Gap For Employees and Businesses

In order to bridge the gap, the employee needs to be open to life in a new country.  They may need to adjust the ways they interact with their co-workers, how they deal with conflict, and refine their English skills.  At the same time, the company also needs to make adjustments in how they engage their employees and the training that they can provide them.

More and more companies are finding themselves in situations where hiring a skilled immigrant is the solution.  Also, they are realizing that they need to do their part to support this worker’s transition to the labour market.  By investing in the right training, they can secure their return on investment and enjoy the benefits that come with harnessing a diverse workforce.

Social Media and the Job Market

Tuesday, March 27th, 2012

Last night I attended a presentation about social media and branding by Marc Smith from Amuse Consulting Inc.  L2 Accent Reduction sponsored the Human Resources Management Association event.  Many Human Resource Directors admitted that social media is changing how companies recruit.  For many, they no longer consider references and instead prefer to Google someone’s name.

A few months ago, I was speaking to a recent immigrant from Iraq.  In her first three months in Canada, she said that she realized that one of the most common answers people gave her in response to questions she had was, “Just Google it.”  The internet is changing how we do things, and how we find information.

Unfortunately, many New Canadians do not engage in social media.  Even though we know social media is quite active all around the world.  For example, the use of Twitter in the Egyptian protests over Mubarak’s leadership.  However, if the immigrant Canadian has not created a Linkedin profile, they are losing the advantage that being visible on the internet gives to other prospective job candidates.

Such online presence can validate a immigrant’s skills, and carry far more weight than a traditional reference.  Traditional references these days have too many side bar issues with liability.  Most of the time, all a reference will say is “Marc worked here from 1999 to 2004 and left on good terms”.  However, through your personal branding on social media, an employer can know a lot more and that can be an advantage in the Canadian Labour Market.

Social Media and the Job Market

Did Social Media help a revolution?

Vancouver Public Library Accent Reduction Workshop a SUCCESS

Thursday, March 8th, 2012

The Speak Clearer Accent Reduction workshop hosted at the Vancouver Public Library on March 6 had a huge turn-out.  Unfortunately over 20 people had to be turned away at the door as the Peter Kaye room was filled to capacity.

Jeff Madigan Accent Reduction Trainer – See video clip when on page click “Jeff Madigan Accent Reduction Trainer” to play video.

In the short video clip, we see this large group of 60 interested participants reviewing the pronunciation of the /t/ sound.  Because of the large demand, L2 Accent Reduction will be offering a supplemental workshop for those who were turned away at the S.U.C.C.E.S.S. office located at 38 West Pender in the near future.  Our next Public Library workshop will be offered at 7pm on May 17th, 2012.  Check back on with our website http://www.l2accent.com/index.php to stay up to date on where the next community enrichment workshop will be held.